Refund policy

RETURNS AND REFUNDS

 Last modified 2nd May 2025

 General Return Policy for products ordered via the LIZN EU Webshop

 A. Refund Policy for LIZN Hearpieces®

B. Refund Policy for Consumable Parts and Accessories

 

A. Refund Policy for LIZN Hearpieces®

1 month no-hassle refund policy for products ordered via the LIZN webshop

If you are not satisfied with the LIZN Hearpieces® purchased on the LIZN webshop for any reason, you have 1 month from the time you received your goods to initiate a return and request a refund.

Keep in mind! To process your return, LIZN requires a receipt or proof of purchase on the LIZN webshop.

Shipping and handling fees other than the included shipping fee from LIZN to you are non-refundable.

 

The return process

Contact us

Go to the LIZN Customer Support on www.LIZN.com to arrange the details for your return.

Enter your name, e-mail address and order number.

Please explain the reason for return.

You will receive return documents and a return shipping label by e-mail.

 

Packing

Pack the LIZN box in the same or similar packaging in which you received the product.

To be eligible for a refund, your items and accessories must be in the same condition that you received it, including the Hearpieces®, Charger, Heartips, cables and Manual. It must also be in the original LIZN packaging. LIZN will not refund or exchange any product that is damaged or if there are missing parts for reasons not due to errors made by LIZN.

Print both the return shipping label and the return document. Put the return documents inside the box together with the products. Then stick the return shipping label on the top of the packaging.

 

Ship it back

Please ship it to the address provided by the carrier of your choice and at your expense. Don't forget to keep the shipping receipt.

 

How long will the refund process take?

Once the package has been received at the LIZN warehouse and has been examined, LIZN will process your refund immediately via the same payment method you used originally. The time it takes for the money to reach your bank account may vary depending on the payment method and bank.

 

B. Refund policy for Consumable Parts and Accessories

The 1 month refund policy for LIZN Hearpieces® does NOT apply for consumable parts and accessories sent and ordered separately on the LIZN webshop.

 

READ THE TERMS, CONDTIONS, SAFETY & WARRANTY FOR LIZN PRODUCTS ORDERED VIA LIZN WEBSHOP FOR THE COMPLETE LEGAL TERMS AND CONDITIONS.